At auronplay, we genuinely believe that fun gaming starts with safe gaming. This page covers everything you need to know about playing responsibly on our platform — from the practical tools available in your account to the support resources available across the Philippines.
Online gambling can be a genuinely enjoyable way to spend your free time — the thrill of a jackpot slot, the tension of a live blackjack hand, the excitement of a PBA semi-final bet. Millions of Filipino players treat auronplay exactly the way it's meant to be used: as entertainment, with money they can comfortably afford to spend.
But gambling — like any form of entertainment involving real money — carries a real risk of harm if left unchecked. At auronplay, we're not just saying that because it's required. We built this platform for Filipinos, and we genuinely care about the wellbeing of the people who use it. That means investing in responsible gaming tools that actually work, not just checking a regulatory box.
The most important rule is one that cannot be negotiated: auronplay is a 21-and-over platform, full stop. Philippine law sets the minimum gambling age at 21 years, and auronplay enforces this rigorously through KYC verification on every single account. If you are under 21, or if you know someone under 21 who may be accessing gambling platforms, please read the section on protecting minors further down this page.
For players who are of age but want to make sure their gaming stays healthy, auronplay gives you a full suite of tools — deposit limits, loss limits, session time alerts, cool-down periods, and self-exclusion. All of these are available right now in your Account Settings, no questions asked, no waiting period to activate restrictions.
This requirement is set by Philippine law and strictly enforced by auronplay through identity verification on every registered account.
Every auronplay account comes with these tools built in. Access them anytime via Account Settings — no support ticket needed.
Set a maximum deposit amount per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your deposit limit instantly. Increasing a limit requires a 24-hour cooling-off period to take effect — this is intentional, not a bug.
Set a cap on how much you can lose in a defined period — daily, weekly, or monthly. When your net loss reaches the limit, the platform will prevent further wagering until the period resets. Like deposit limits, reductions take effect immediately while increases require 24 hours.
Set a maximum duration for your gaming sessions. When your session time expires, the platform will display a reminder and log you out automatically. You can also enable session time alerts that notify you when you've been playing for 30, 60, or 90 minutes continuously.
Take a short break from auronplay without permanently closing your account. Cool-down periods can be set for 24 hours, 72 hours, 1 week, or 1 month. During a cool-down, your account is locked and you will not receive any promotional communications from auronplay.
Permanently lock your auronplay account for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed before the period ends, regardless of any request. This is the most serious responsible gaming tool and is recommended for players who feel they have lost control.
Enable Reality Check to receive a pop-up summary of your session time, total bets placed, and net win/loss at intervals you choose. Your full gaming history — every bet, every deposit, every withdrawal — is available for review in Account Settings with no data limits or time restrictions.
| Limit Type | Decreasing | Increasing | Removing |
|---|---|---|---|
| Deposit Limit | Instant | 24-hour delay | 24-hour delay |
| Loss Limit | Instant | 24-hour delay | 24-hour delay |
| Session Time Limit | Instant | Instant | Instant |
| Cool-Down Period | N/A | Instant activation | Cannot be removed early |
| Self-Exclusion | N/A | Instant activation | Cannot be removed before period ends |
Self-exclusion is the most decisive step you can take if you feel your gambling has become a problem. At auronplay, we make it as easy as possible to activate. You don't need to call anyone or justify your decision — just follow these steps from your account dashboard.
We want to be clear about what self-exclusion means on auronplay: once activated, it cannot be reversed before the selected period expires, no matter what. Not even if you contact our support team and ask very nicely. This is by design — a self-exclusion that can be easily undone is not really a self-exclusion.
After your self-exclusion expires, your account will remain locked until you explicitly contact auronplay and request reactivation. This is intentional — we want to make sure reactivation is a deliberate, considered decision, not an impulse.
Visit auronplay.club and sign in with your registered email and password. Two-factor authentication may be required.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the Responsible Gaming tab in Account Settings. All limit and exclusion tools are located here in a single panel.
Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Review the confirmation message carefully.
Once confirmed, your account is locked within minutes. All marketing communications will stop. Any real-money balance will be held safely for when the period expires.
Prefer to self-exclude via support? Contact us via live chat or email at [email protected] with the subject "Self-Exclusion Request". We will process it within 1 hour.
Problem gambling can develop gradually. These are some of the most common warning signs that gambling may be becoming harmful — for yourself or someone you know.
If you recognize several of these signs in yourself or someone you care about, please do not wait. Reach out to a support organization or contact auronplay support to discuss the responsible gaming tools available to you. Catching these patterns early makes recovery significantly easier. There is zero shame in asking for help — in fact, it takes real tapang (courage) to do so.
Honest answers to these questions can help you understand your relationship with gambling.
Philippine law prohibits gambling by persons under 21 years of age. auronplay takes this obligation extremely seriously. Every single account on auronplay must pass KYC identity verification before any gameplay or financial transactions are permitted. This is not optional and cannot be bypassed.
If you share a device at home — whether in Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — we strongly encourage you to take the following precautions to prevent minors from accessing gambling content:
If you discover that a minor has registered or attempted to register on auronplay, please contact us immediately at [email protected] with the subject "Minor Account Report". We will investigate and take action within 24 hours.
We will never market to vulnerable players. auronplay's marketing is targeted exclusively at verified adults and excludes anyone who has set responsible gaming limits, entered a cool-down period, or is self-excluded.
We will never make self-exclusion difficult. Self-exclusion is a one-click process and cannot be reversed early. We will never attempt to persuade or incentivize a self-excluded player to return before their period ends.
We will enforce 21+ without exception. No account on auronplay can progress to funded gameplay without passing identity verification. There are no workarounds and no exceptions to this rule.
We will train our support team. Every auronplay support agent is trained to recognize signs of problem gambling and to respond with appropriate care and sensitivity, not sales tactics.
We will always be honest about the odds. All games on auronplay display their certified RTP figures. The house always has an edge — we won't pretend otherwise.
These organizations provide free, confidential support for people experiencing gambling-related harm in the Philippines. Reaching out is the first — and most important — step.
The National Center for Mental Health operates a 24/7 crisis hotline providing free, confidential mental health and crisis support, including gambling-related distress, throughout the Philippines.
The Philippine Amusement and Gaming Corporation maintains a responsible gaming program and exclusion registry for players seeking to exclude themselves from PAGCOR-licensed gaming platforms nationwide.
A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems. Meetings are available in Metro Manila, Cebu, and other major Philippine cities.
Our own support team is trained in responsible gaming and can help you activate any account tool — deposit limits, loss limits, cool-downs, or self-exclusion — immediately via live chat or email, 24/7.
The vast majority of auronplay members gamble responsibly. These habits are what healthy, enjoyable gambling looks like.
Play Smart, Play Safe on auronplay
When you play responsibly, every session on auronplay is pure entertainment. Set your limits, know your budget, and enjoy the games — over 5,000 of them — the right way.
21+ Must be 21 or older. PAGCOR-compliant. Set your limits before you play.